1. Introduction

Isabela Public Relations, LLC (“Isabela Public Relations,” “we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website isabelapublicrelations.com (the “Website”).

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

2. Who We Are

Legal Entity: Isabela Public Relations, LLC
Contact Email: ContactUs@IsabelaPublicRelations.com
Phone: (440) 299-7359
Mailing Address: 25935 Detroit Rd #116, Westlake, Ohio 44145

Isabela Public Relations is a boutique public relations and marketing communications agency specializing in integrated marketing communication strategies across technology, health, entertainment, real estate, and finance industries.

3. Information We Collect

3.1 Information You Provide Directly

We collect personal information you voluntarily provide when you:

• Complete a contact form (general inquiries, media/press, or other inquiries)
• Submit a lead generation form or request a consultation
• Register for a webinar or event
• Apply for a career or partnership opportunity
• Interact with our HubSpot chatbot
• Subscribe to our newsletter or email communications

The information collected may include: Full name, Email address, Phone number, Company name and job title, The content of messages or inquiries you send us, and any other information you choose to provide.

3.2 Information Collected Automatically

When you visit our Website, certain information is collected automatically, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL
• Date and time of your visit
• Device information

This information is collected through Google Analytics and HubSpot tracking technologies embedded in our WordPress website.

3.3 HubSpot Chatbot Data

Our Website uses a HubSpot-powered chatbot. When you interact with the chatbot, we may collect the content of your conversation, your contact information if you provide it, and behavioral data associated with your interaction. This data is processed and stored through HubSpot’s platform.

3.4 Cookie Data

Our Website uses cookies and similar tracking technologies. Please see Section 6 (Cookies and Tracking Technologies) for full details. You can manage your cookie preferences through our GDPR Cookie Compliance banner displayed on your first visit.

3.5 Information We Do NOT Collect

We do not collect, process, or store any financial information, including credit card numbers, bank account details, or payment information through this Website.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries and fulfill your requests submitted via contact forms
• To send you requested information about our services
• To register you for webinars and events
• To send you newsletters, marketing communications, and updates (where you have opted in)
• To improve our Website and user experience based on analytics data
• To operate and optimize our HubSpot chatbot
• To manage our business relationships with clients and partners
• To comply with legal obligations
• To detect, prevent, and address technical issues or fraudulent activity

5. Legal Basis for Processing (GDPR)

If you are located in the European Union (EU) or European Economic Area (EEA), we process your personal data under the following legal bases as defined by the General Data Protection Regulation (GDPR):

• Consent: Where you have given us explicit consent to process your data for a specific purpose.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our Website and operating our chatbot.
• Contractual Necessity: Where processing is necessary to fulfill a contract or pre-contractual steps at your request.
• Legal Obligation: Where processing is necessary to comply with a legal obligation.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Website to function.
• Analytics Cookies (Google Analytics): To collect anonymous information about how visitors use our Website. IP anonymization is enabled.
• HubSpot Cookies: To track visitor behavior, manage form submissions, and operate the chatbot.

6.2 Managing Your Cookie Preferences

Our Website uses a GDPR Cookie Compliance plugin. You may accept, reject, or customize your cookie preferences at any time by clicking “Change cookie settings” on the banner. Disabling certain cookies may affect Website functionality.

7. Third-Party Service Providers

7.1 Google Analytics

We use Google Analytics to analyze Website traffic. Data is processed by Google in accordance with their Privacy Policy. You may opt out via the Google Analytics opt-out browser add-on.

7.2 HubSpot

We use HubSpot for CRM, email marketing, and our chatbot. Information you submit is stored in HubSpot’s platform. HubSpot is certified under applicable data transfer frameworks.

7.3 WordPress

Our Website is built on WordPress. WordPress core functionality may collect certain technical data including IP addresses in server logs.

8. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes described in this Privacy Policy. Specifically:

• Contact form submissions: typically up to 3 years.
• Email marketing list: until you unsubscribe or request deletion.
• Analytics and Chatbot data: per Google Analytics and HubSpot default settings.

9. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in limited circumstances:

• Service Providers: Vendors who assist us in operating our Website (e.g., Google, HubSpot).
• Legal Requirements: If required to do so by law or valid requests by public authorities.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Protection of Rights: To protect the rights, property, or safety of our firm, clients, or the public.

10. International Data Transfers

Isabela Public Relations is headquartered in the United States. If you are accessing our Website from outside the US, your information may be transferred to and processed in the United States. For EU/EEA users, we ensure appropriate safeguards including standard contractual clauses.

11. Your Privacy Rights

11.1 Rights for EU/EEA Residents (GDPR)

You have the right of access, rectification, erasure (right to be forgotten), restriction of processing, data portability, to object, and to withdraw consent. You also have the right to lodge a complaint with your local authority.

11.2 Rights for Ohio Residents

Under the Ohio Consumer Privacy Act (OCPA), you have rights to know, access, correct, delete, and port your data. We do not sell personal data.

11.3 Rights for Illinois Residents

Illinois residents have rights under applicable laws, including the right to access, correct, and request deletion of personal data.

11.4 Exercising Your Rights

To exercise any rights, please contact us at ContactUs@IsabelaPublicRelations.com or call (440) 299-7359. We respond within 30 days.

12. Data Protection Officer

We have determined that it is not required to appoint a Data Protection Officer (DPO) based on our scale and the nature of data processed.

13. Children’s Privacy

Our Website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

14. Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

15. Third-Party Links

Our Website contains links to third-party sites including social media profiles (LinkedIn, Instagram, X, Facebook, YouTube, Threads). We are not responsible for their privacy practices.

16. Governing Law

This Privacy Policy is governed by the laws of the State of Ohio and, where applicable, the State of Illinois. Disputes are subject to the exclusive jurisdiction of the courts in Cuyahoga County, Ohio.

17. Changes to This Privacy Policy

We reserve the right to modify this policy at any time. We will notify you of material changes by updating the “Last Updated” date and, where appropriate, via email.